Return, Refund & Exchange Policy

1. Return Window & Eligibility

We want you to be completely satisfied with your purchase. Customers are eligible to request a return or exchange within 7 days of delivery for both defective and non-defective items.

• Condition: Items must be in brand new, original condition with all tags, accessories, and packaging intact.
• Restocking Fees: There are no restocking fees (GH₵ 0.00) charged on any returned items.
• Return Methods: Returns and exchanges can be completed in-store, at a local drop-off location, or by courier/mail.
• Proof of Purchase: Order receipt or WhatsApp confirmation is required.

2. How to Request a Return or Exchange

1. Contact the store directly via their official WhatsApp contact number or support email provided on their storefront.
2. Share your Order ID along with a description of whether you want an exchange or refund.
3. Return shipping or drop-off will be coordinated at zero cost for approved returns.

3. Refund Processing Time (Within 7 Days)

Once the returned product is received and inspected, approved refunds are processed within 7 business days to your original payment method:

• Mobile Money (MTN, Telecel, AT): Processed promptly within 24–48 hours of inspection.
• Card Payments (Visa/Mastercard): Processed within 3–7 business days depending on your bank.

4. Non-Returnable Items

For health, safety, and hygiene reasons, certain items cannot be returned unless defective upon arrival:

• Perishable goods (fresh food, groceries).
• Intimate apparel, cosmetics, and opened personal care items.
• Downloadable digital products or gift cards.